Terms & Conditions
Chaos Brothers Uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Chaos Brothers UK Ltd
15 New Street,
Phone/Fax: 01926 336664
VAT Registration Number 932 3617 33
Company No. 6227354
Information will remain private and be stored on our database. However, information may be used by Chaos Brothers to improve your shopping experience, enabling us to handle your order, deliver products, process payments and alert you to promotional offers.
We will release account and personal information only when we believe it appropriate to comply with the law, to enforce or apply our Conditions of Use and other agreements to protect the rights, property or safety of Chaos Brothers. This includes exchanging information with other companies and organisations for fraud protection. Please note that Chaos Brothers retain no card data whatsoever on their database.
We do employ other companies and individuals to perform certain functions on our behalf i.e. processing credit card payments, delivering packages, sending mail, analysing data. They will have access to the personal information needed to allow them to perform their function but may not use it for any other purpose.
We only use secure payment gateways to process payments. Your credit card details are not stored on our database. We take all possible care to protect your personal details but in the absence of negligence on our part we can not be held liable for any loss you may suffer if a third party procures unauthorised access to the data provided when you placed your order.
Please note that Chaos Brothers reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, if the item ordered is out of stock or if the item has been withdrawn from sale due to quality control reasons.
When you submit an order you will receive an order confirmation to the email address which you set up in the Chaos Brothers account
We offer a secure payment gateway - Paypal. Please note that you must use the address to which your card is registered when using a credit or debit card and in the case of Paypal you must use an address which can be confirmed as valid within your Paypal profile.
Upon receipt of a full and valid payment for good the customer is sent an emailed order confirmation and this confirmation of the commencement of the contract.
When your goods leave our warehouse an automated email is sent to your email address notifying you of the dispatch of your item
If you believe the goods received are of faulty manufacture please return them to us advising of the reason for return on the returns docket and we will inspect and advise accordingly upon receipt.
If you have received goods that you haven't ordered please advise of the details by email and return the incorrectly delivered piece. We will do our best to replace the incorrectly delivered piece as quickly as possible and correct any carriage charges which you have incurred.
If a package appears to have been damaged in transit it is essential that you sign the couriers paperwork as damaged.
On occasion we may ship your goods in separate consignments at no additional cost to yourself.
If you require delivery to your place of work please email us with the name and address of the business plus your internet order number and we will amend your delivery details once we have verified it is a bona fide business and you are employed at that location.
If you are not home at the time of delivery the carrier will leave a card through your letterbox informing you of attempted delivery. The card will give instructions on how to obtain your parcel but you will require ID to collect from your local post office or Parcelforce depot. Please note that anyone at the delivery address can sign for your package
Under UK Distance Selling Regulations you have 7 working days (from date following date of receipt) to cancel the contract with Chaos Brothers. In this case we will issue you with a full refund, however, you will need to return the entire order at your cost if you have already received the shipment. In all cases goods must be in their original condition and will be inspected upon their return. If you decide to cancel your order, you must let us know in writing (email is fine) quoting your internet order number.
In addition to Distance Selling Regulations you can return goods for whatever reason up to14 days following date of receipt for refund or exchange. For returns outside Distance Selling Regulations we will refund the monetary value of the goods returned to us at the price you paid. In all cases goods must be returned in their original condition including tags.. All goods will be inspected upon return. The goods are your responsibility until they reach our warehouse so we recommend you retain proof of posting.
Each order is shipped with an invoice. Please send the goods to the address shown on packing note.
We only refund outbound carriage in line with Distance Selling Regulations or if the item was incorrectly shipped or was found to be faulty. Please note that return carriage is the responsibility of the customer and we do recommend that you use a traceable method of carriage for your return. Please note we do not advise customers of receipt back into our warehouse. In the case of incorrectly delivered or faulty items return carriage will be refunded but if a priority courier is used then only a reasonable sum will be refunded
Once we receive your returned parcel, we will inspect and process the goods within 24 hours and aim to process a refund as quickly as possible but retain the right to refund up to 30 days following the return of these goods. You will receive an automated email advising of the refund but please note it can take your card issuer a few days to allocate the sum in question back to your account. This time frame is outside our control and dictated by your card issuer.
Please note we will need to see the item in question prior to determining if there is a manufacturing fault and you must send it back to us as you would with any other return. Should a manufacturing fault subsequently be confirmed we will happily exchange/refund and cover any carriage costs incurred in the return of the item.